Staff member on a VoIP call in Stoke-on-Trent

Tailored IT Support Solutions to Keep Your Business Running Smoothly

IT Support Pricing

We offer a range of comprehensive support packages designed to meet the unique needs of your business, ensuring your technology runs smoothly and efficiently.

Our flexible pricing options cater to different levels of support, from basic assistance to premium services.

Choose the plan that best fits your requirements, or opt for our ad hoc service for immediate, one-time support.

Our IT Support Pricing Structure
Volume discounts available by specific quotation

Suitable for 1-5 Devices

Bronze

£15/device/mth

  • Fixed monthly fee

  • Free initial ½ day audit of your IT requirements*

  • Up to 15 calls per month for remote management of issues

  • Remote proactive monitoring & management of devices

Discount for on-site time for:
  • Installations (hardware and software)
  • Updates and upgrades
  • Issue solving requiring a site visit

Suitable for 1-15 Device

Silver

£20/device/mth

  • Fixed monthly fee

  • Free initial ½ day audit of your IT requirements*

  • Unlimited calls for remote management of issues including software upgrades

  • Remote proactive monitoring & management of devices

  • Remote backup and disaster recovery management
  • SentinelOne next-gen Anti-Virus and malware cover
Discount for on-site time for:
  • Installations (hardware and software)
  • Updates and upgrades
  • Issue solving requiring a site visit

Suitable for 16+ Devices

Gold

£25/device/mth

  • Fixed monthly fee

  • Free initial ½ day audit of your IT requirements*

  • Unlimited calls for remote management of issues including software upgrades

  • Remote proactive monitoring & management of devices

  • Remote and on-site backup and disaster recovery management
  • Enhanced SentinelOne cover – enterprise level security
  • Email signature management for all users
  • Tailored discounts available for 20+ devices
One scheduled ½ day site visit per month included for:
  • Installations (hardware and software)
  • Updates and upgrades
  • Issue solving requiring a site visit

No minimum number of devices

Platinum

  • Fixed monthly fee
  • Free initial 1 day audit of your IT requirements*
  • We will tailor a full IT managed services package for you according to your needs following the audit
  • Tailored discounts available for 50+ devices

Bespoke quote based on audit/needs analysis

Looking for ad hoc IT support?

Ad-Hoc rate: £80/hr, 1 hr minimum on site, 15 minutes minimum remote.